You can read our letter to Ofgem below or download it as a PDF file by clicking here.Letter-to-Ofgem-re-Standing-Charge-from-FPA
Graeme Langton and Eddie Farrell, Malus Court residents
Following Pendleton Together’s revelation late Friday afternoon by letter, Malus Court residents will be without water for 30 hrs this coming Wednesday. How will this affect residents?
On Malus Court we have a range of ages and disabilities living on here. Ages range from new-born babies up to residents in their 90’s. Disabilities include mental health conditions, dementia, end of life diagnosis and conditions keeping residents bed bound. For example, the resident who is 90 years the day before the water switch off needs constant care – help with bathing and medications and regular toilet needs throughout the day and night. He needs to be kept warm and eat regular hot meals. His wife in her late 80’s also has medical needs and also needs medical care daily being diabetic. The strain on their health is enormous, not only physical but mentally as well. They struggle to cope heating their flat due to spiralling bills that come with a heating system that is not suitable with the property. There is no insulation on the property. Malus Court is under fire watch since Grenfell. Fire risk recommendations since 2017 have been ignored. And this couple live 7 floors up, fearing if a fire did happen they would die in the building.
Now we have ‘Watergate’, switching water off for 30 hrs. Pendleton Together, our landlords, and Salford Council who own the properties have put these measures in place for the Watergate disruption:
- They have offered use of ( 1 ) toilet for 84 flats totalling over 100 residents, situated over 100 metres away and only accessed by leaving Malus Court and braving the weather that day/night.
- They have offered bottled water if we contact them or go fetch it ourselves. ( I am sure the bedbound residents will mange that (not)) .
- They also refuse to open their offices for residents to have face to face conversations with management, although the rest of the country have returned to work. But let’s be thankful, they have offered to come to the back door and speak outside with residents through resident liaison officers who have no authority and repeat same answer – ‘we don’t know, someone will ring you back’ – which never happens.
So this gentleman and his wife will have no water for 30 hrs. They’ll have no toilet facilities in their home to use as they would not be able flush toilet when they both need access to a toilet all day/night due to their medical needs. They cannot wash and keep clean for 30hrs. But if they walk 100 metres and queue up outside they might be able use the one toilet available if they don’t soil themselves waiting or they die due to the cold or exertions to get there. This is just one example. How do families feed babies and wash them?
All residents should be put in hotels or alternative accommodation until this Watergate has ended.
The past years since Grenfell residents have had to endure:
- Windows leaking, and going into debt because of heating bills for a system that does not warm your home but costs hundreds of pounds per month.
- No insulation on building making them very, very cold.
- Fire risk recommendations not actioned.
- Vermin infestation/ silver fish.
The list is endless. And now Watergate and still our ward councillors, local mayor and Manchester mayor and MP ignore our plight and refuse to visit or even open dialogue with residents over our concerns. Lives are at risk and the local authorities are failing in their duty of care. And if something tragic happens while we wait for them to help, ‘Lessons must be learnt’ will be the answer.
Energy bills have risen dramatically in the last year – and the price cap is now to increase by 54% in April. This rise will leave millions of people like me struggling with cold homes. Many of us are facing damp, ill health, darkness, hunger and misery. Before the pandemic and the price increase around 10,000 people died each winter in the UK’s cold homes. Now even more will die.
I’m a pensioner living on a council estate in south London, and even before the recent price increases it was a struggle for me and my neighbours to keep warm. I am asthmatic, and many of us have health problems, as well as problems with our housing conditions. My grandchildren don’t even visit me because my house is too cold. I’ve been working with Fuel Poverty Action for more than ten years now. There are too many people who cannot afford or struggle to keep warm.
To end this outrage, Fuel Poverty Action is calling for #EnergyForAll.
#EnergyForAll means giving everyone a free amount of energy – that is enough energy, free, to cover the basics like heating, cooking, and lighting – to give us all the security we need, taking account of people’s actual needs related to their age, health, and housing. To pay for this new pricing system, Energy for All, we’re urging the Government to introduce a Windfall Tax on the profits of oil and gas producers, traders and suppliers, and to STOP subsidising fossil fuels with millions of pounds every day.
The UK is a wealthy nation, with many billionaires – now more than ever due to fortunes made in the pandemic. Many companies, including energy companies, are clocking up exceptional profits – while we struggle to pay the prices they are charging.
No one should get ill or die because of cold homes. No one should spend days in libraries or shopping centres to keep warm. Every home should be well repaired and insulated so we don’t need so much energy in the first place. We need your help to stop the outrage of fuel poverty – please sign and share this petition!
The government says we will get £200 back – but that will be a loan which we’ll have to repay in future bills. I have no idea where that money will come from in the future. They also say most people will get an extra £150 – very welcome, but far from enough. From April, many will see an increase of around £700 per year – more if your home is poorly insulated, or if you are on a prepayment meter, like many people on low incomes.
Instead of filling the pockets of fossil fuel companies, taxpayers money should be used to make sure everyone can keep warm. And the pricing system should be fair.
At present, we pay more per unit of gas or electricity if we use less of it. At present, we pay a high standing charge even when we use very little energy, or none at all. Our new pricing system, Energy for All, would eliminate that injustice and turn pricing right side up.
Please join my campaign to ensure we get #EnergyForAll.
Note: “e4a: Energy for All” is a proposal for a new pricing structure for energy, and is entirely distinct from energy4all.co.uk which supports community renewable energy projects. Fuel Poverty Action also strongly supports the aims and cooperative initiatives of Energy4All.
The gas crisis is bringing misery and death to people already struggling to survive this winter.
It is the result of the government and Ofgem failing to take basic precautions for when international gas prices rise:
- they allowed gas storage units to close;
- failed to invest in meaningful energy efficiency programs;
- and left privatised retailers to expose consumers to volatile wholesale prices without buying in advance.
We know that UK consumers cannot afford to pay energy companies more money for these mistakes. The money must come from those benefiting from the crisis.
In October we proposed a windfall tax on the profits of fossil fuel extractors. We argued that some part of the $65 billion they made between July and October must not be spent re-investing in fossil fuel exploration, development and extraction, which will further accelerate the climate crisis. Instead, a proportion of the excessive profits must be spent helping consumers keep warm and put food on the table.
Analysts now forecast that the average energy bill will rise almost 50%, to about £1865, this April. National Energy Action estimates this will push another 2 million people into fuel poverty, while of course creating further pain for the 4 million people already unable to pay their bills.
Across the industry, experts such as retail chief executives, former energy ministers and belatedly the labour party are now joining us in calling the government to announce a windfall tax before consumer prices rise in April.
We demand again that the windfall revenues from the international gas crisis are spent on helping people stay warm this winter. To ensure the poorest are reached:
- This should be via a flat payment to each household and not means tested.
- The money should not be spent on funding reduced bills through VAT removal, which would disproportionately benefit the richest consumers.
On 26 November Storm Arwen hit the UK, and lights went out all over north east England, northern Ireland, and Scotland Over a million homes were affected. Not only light but heat, leaving many households in isolated, windswept rural areas in a desperate situation.
While old stone cottages in North East England are primarily heated by oil or coal, electricity is required to run the systems, and sometimes to pump and filter drinking water. Insulation is generally poor, and the cold is extreme. Yet action has been slow. Over a week after the outage began, several thousand homes were still without power, and now, nearly two weeks later, there are still some homes without power, even as Storm Barra sweeps in, causing yet further outages.
FPA has been in touch with one active local resident in Northumberland for several years, grappling with the thorny question of how such homes can be affordably, and sustainably, kept warm. In this crisis he turned to us again, and we worked to help ensure people were able to get temporary power supply from generators. We have now sent the following letter to Jonathan Brearley, CEO of Ofgem, attaching compelling evidence of the urgent need for compensation to be released immediately and in cash. For a brief verbal recording of the argument for this, listen here.
Dear Jonathan Brearley, Thank you for your prompt action on the issue of generators. The assurances we received from Northern Powergrid on this issue did not accord with what we heard from people on the ground, but we understand that everyone is -- or at least soon will be -- back on the grid so the generators are no longer an issue, at least at this time. What is, however, urgent is the way in which guaranteed service payments are to be made to affected households, and particularly the timing of these payments. What will Ofgem do to ensure that people are not left desperately short of money over Christmas, or even longer, and that they are not forced to carry huge debts on behalf of their power supplier? I attach Charles Palmer’s evidence of just how people are suffering financially, in the absence of compensation more such stories are pouring in all the time. This is followed by his explanation of why every affected household should be advanced a portion of the compensation they are entitled to, and why this should happen now. We’ll look forward to hearing from you. Ruth London
Responses from residents online
The below are the comments our local contact collected from a single community Facebook Group, Hexham Matters in the space of two hours on 7 December. There are dozens of similar groups. Some of the people worst affected are not on the internet or social media. But evidence is pouring in of how badly people are being affected. There are more responses every hour. Names here have been changed.
Tim: Not so much of a hardship story, but still mighty frustrating. Power went out, braced it with ice on the windows for two night before booking myself and family into a local hotel (separate rooms and an “extra night” due to me working nights)
All the usual, lost all our month’s food bought the day before the power cut, all the store bought food over the last 10 days that we never knew we’d be able to claim for so didn’t keep any forms of receipts until two days ago.
No contact at all even after requested by local MP due to health condition. Hours wasted trying to ring their help line to get the same script as others. 3 different engineers turned up over the last 11 days. All three said they had no idea there was no power (ne20) even though there was at least 4 reports by the morning of the 27th. Outage map changing both the expected fix AND the reported on date (I have screenshots, so do other affected neighbours)
Oh, and Northern Powergrid almost got my Facebook account banned for spam for commenting on an update post saying we’ve had no updates (update to that, they removed every comment and reply I tried to make about their lack of contact got time to play on Facebook but no time to actually contact people)
Thankfully power restored about 10am yesterday (not that I knew until I was at work at 5pm so had to pay an extra hotel night)
Biggest problem for me right now as someone how does their Christmas shopping in December… I’ve blown my entire paycheck for this month and dug out over half of the Christmas fund… Unless we get our refunds before the 22nd and amazon prime hasn’t cancelled my membership… No Christmas for us! Hand written cards and drawings under a snapped branch from the local fallen tree… Doing absolute wonders for my depression and anxiety, knowing after saving hard all this year I can barely bring any Christmas cheer “
Linda: “This was exactly my comments to them why would we get receipts we didn’t know they would refund when I ordered an emergency extra load of coal and rushed to costa to but hot drinks and toasties for my disabled son and 86 yr old mother my first thought was getting hot food/drinks into them and keeping as warm as possible.”
Sandra: “A few of us in our village had a problem in that once the power came on, the motors on the central heating burnt out meaning an extra 5 days without heat. Between power off and power on, heating systems broke down. We will be getting invoices for heating engineers and plumbers – took 3 visits.”
Alice: “I live in Ridsdale, had no power for 8 days along withrest of village . I’m lucky, I own a cafe in Hexham so ate there most nights. Obviously no receipts but as a family of 5 we used up stock from the business. How do we claim/prove that?”
Sylvia: “All well and good saying that now, however we were unable to access any information for 6 days so have no receipts “
Rebecca: We are a family of 4, power went off the Friday night of storm we had nothing until we got generators finally yesterday. Electricity still off now so Wi-fi is so I can’t work.
Our nearest family is 20 miles away so have been travelling back and forward for meals and warmth and to use Wi-fi. I work from home so internet was a necessity. Fuel we are using is getting ridiculous as husband works where we live so he needed to be here.
Kept getting calls saying would be on next day so didn’t see urgency at first and obviously didn’t know about receipts.
We have an autistic son and it has been incredibly unsettling for him and us. He was so upset when we got back Sunday to another dark and cold house he hates the house and wants to move (which we are going to now but that’s another issue with landlord not helping anyone either)
Our neighbour has had a stroke and is disabled and dependant on bed and chair and his wife has been besides herself. We all had no signal for ages so I was trying to get away from the house and ring whenever I could but advice I got from phone line was she would have to ring 999.
Liz: “Hi regarding your post about lack of power I’ve now been without power since the storm apparently due back on today fingers crossed so been without power heating or water for 10 days . No communication from power for first week and I had to ring them as I’m a frontline nurse and needed uniforms washed etc I’ve had to fork out over 500 pounds to keep my family safe warm and hydrated and now worrying how I’m going to afford Christmas food let alone presents .”
JT: “Just a reply to your post . Where to start .
A used nearly a month of logs in a week . I had to throw away a full freezer of food away . As well as 2 fridges full . Paid for 2 nights. In a hotel on the coldest nights . As it was -4 in my house . Paid for petrol to take my disabled children to South Yorkshire to stay with family as it was just 2 cold in house . Paid petrol their And petrol back as there was nowhere for me to stay . I lost all our tropical fish as the water in the tank froze . We never heard a thing from northern power or council . And as I’m a full time carer for my children I’m on benefits. So money was tight before this . But now I’m stressed as lets face it if it takes as long to be compensated as it did to get the power back it will be spring before we get any
[Mr Palmer notes: -Tim is not the only person who saw his Facebook comments curtailed or banned from commenting. I also experienced this]
Compensation needed now, in cash
It is customers’ statutory right to be compensated during power outages. The maximum amount legally required for this Guaranteed Standards payment is £700, but Northern Powergrid have agreed to waive that ceiling in the light of the long delay in restoring power after Storm Arwen. The problem is that the compensation IS NOT AVAILABLE NOW, and even when it arrives, it is normally paid in the form of a credit on electric bills, NOT IN THE FORM OF CASH that can be used for day to day survival.
Since statutory compensation is due to us by law, why cannot at least a portion of it — eg £500 per household — be made available now, in cash, so people can get through December?
In addition to the Guaranteed Standards Payment, Northern Powergem have also agreed to help with the cost of food, water, accommodation, kennels for pets, solid fuel, gas fuel, gas heaters, generator hire, and laundry. They say, “Please provide proof of purchase to this mailbox. We consider the circumstances on a case-by-case basis.”
We appreciate the offer, but there are some problems with this:
1- expenses are all very well but people need the money to spend before they can claim and we know that most of us have spent an entire month’s budget in a matter of days and some are facing considerable stress and hardship until payday or if and when compensation is paid.
2- receipts. How, exactly, are people to claim for burning coal.and firewood and butane that were purchased some time ago? People rarely buy coal and wood by the sack, they buy it in bulk for the winter or buy several bulk purchases throughout winter.
We bought 1/2 a tonne of coal 3 weeks ago. That would have lasted us until mid February, we have burned 3/4s of it plus many loads of firewood donated by a neighbour over the crisis. How do we claim for that?
3- there appears to be a fundamental lack of understanding around how rural budgets work. Diesel and petrol are by far the largest household expense. As a result we budget on how many trips we need to do into town, to the schools, to every facility or service that most urban people can walk to or get public transport. There is little or no public transport to many of our outlying communities. The crisis has completely thrown that budgeting. Let me explain. If you live remotely then you are probably using at least a tank of fuel a week, if you have a family, based on x number of trips perhaps more perhaps less. If you lived 5 miles from your nearest Community Center and were forced to head there 3 times a day to get hot food and warmth then you are driving an additional 30 miles a day, unbudgeted for. This means that that tank of fuel that lasts a week now lasts 3 days. Furthermore with one fuel station at Bellingham, between Hexham and Jedburgh, following the closure over the past 10 years even the act of buying fuel uses fuel.
Are NPG going to make allowances for additional travel expenses, taxis to community centres or food sources or the cost of fuel due to the increased essential travel?
4- Lastly, in refusing to countenance releasing even a portion of the compensation payment to households affected, NPG are essentially expecting us to carry the debt until that payment is made. People will be borrowing from banks, credit cards, families and friends and other sources, some decidedly less than advisable. Why should they carry this stress and burden especially in December?
Fancy being left for a week or two in an isolated farmhouse far from any shops, with no power for heat, lighting, phones or the internet, and outdoor/indoor temperatures never far from zero? That’s what happened to Charles Palmer, his family and many thousands of other households after Storm Arwen. It took Northern Powergrid over a week and in some cases nearly two to restore power, even with the (late) involvement of the MOD. Some properties have not yet had power restored. Hard to heat in the best of times, many homes have been the temperature of fridges.
Listen here as he describes the impact on household finances and the desperate financial situation some are now facing this December.
We are gathering reports from people who are struggling to survive in the absence of the compensation they are entitled to.
Old stone farmhouses and cottages are hard to insulate, although materials like hempcrete may make this easier in the future. Making these homes energy efficient and less dependent on fossil fuels is clearly an urgent matter, which cannot be solved by one-size-fits-all technical solutions.
In Mr Palmer’s rural upland area, most people are reliant on oil or LPG and coal or firewood. Oil and LPG must be bought in bulk — simply unaffordable for many families. Government regulations have imposed a switch to lower bitumen coal, which is supposed to be “greener” but Mr Palmer says it burns so badly that it keeps going out, bungs up the stoves with waste, and in any case you need far more of it so the carbon savings only exist on paper. As we’ve always said, if it doesn’t work – it isn’t green.
Meanwhile, electric power is essential for keeping the heating systems going, as well as for lighting, and often for pumping and filtering water from wells. And some, relatively few homes, now base their heating on heat pumps, which are totally dependent on electricity. The lack of back-up provision of generators or fuel in some new homes built with heat pumps, and the huge delay in getting power back up and running, has led to residents being evacuated with hypothermia during the prolonged power failure. If heat pumps are to be the key technology in transition to lower carbon homes, they need to be installed with attention to local realities and the changing climate, as well as the need for thoroughly well-insulated homes.
Unsurprisingly in this situation we are hearing anecdotal reports of deaths related to the incident and more are expected. There’s a statutory requirement for Northern Powergrid to compensate its customers, and Ofgem has lifted the usual ceiling of £700 for compensation, for present purposes. However, no one knows how or when these Guaranteed Service payments will be paid. In any case the money, when it arrives, will do nothing to ease the present crisis. Some people have used up a whole month’s budget in a week and are left without anything to buy more food or fuel, never mind the costs of the festive season. Some have been reliant on takeaway dinners, some have had to evacuate their homes and stay in hotels, and many have lost the whole contents of their freezers, normally kept well stocked for winter emergencies. Soup kitchens have had plenty of Christmas turkeys, to turn into pre-Christmas soup. But with little or no public transport in these areas, many people cannot easily reach soup kitchens, cannot afford the petrol or diesel to get to towns or even villages, and cannot leave their homes and abandon their animals. Some have been reached at home by a massive effort of volunteers and local businesses and services, but even where help has been offered it has often been far from adequate. Many people have also lost work hours, or have been forced to use up their holiday entitlement.
In a crisis like this, it is shocking that people have not been able to rely on their supplier to keep them safe. Mr Palmer reports that a local business installed a number of generators for isolated homes, but after some initial successful installations they then found they couldn’t get the necessary authorisation released by Northern Powergrid to purchase any more: apparently Northern Powergrid said they wanted to “bring the incident back into the business”. Were they afraid of reputational damage from not being able to do the job themselves, when they clearly had no capacity to do this? An email from FPA to Ofgem late on Sunday, 5 December saw Ofgem immediately emailing Northern Powergrid:
“For the avoidance of doubt, we expect network companies to make every effort to reconnect customers as soon as possible. This includes maximising the use of partner organisations to deliver support to customers, including gensets to reconnect domestic properties that are still without power. We do not have any requirement that all the work must be done by NPG themselves.”
As power returns to the hills and valleys, we are now asking Ofgem to ensure that an advance of the statutory compensation is paid now, in cash, so that people can get through December.
26 November was a cold day but hundreds turned out in Westminster to mark the “excess winter deaths” due to fuel poverty in 2020 – 21. The statistics published that day were confused and obscured due to Covid, but even in an average year over 10,000 people die in cold homes. This year Fuel Poverty Action and the National Pensioners Convention co-organised a rally outside Parliament, and delivery of a letter to 10 Downing St. Speakers Ruth London from FPA, Lord Prem Sikka, and Sue Ferns, TUC President, all emphasised that these deaths are totally avoidable — that there is plenty of money available in this wealthy country.
The protest was joined by a wide range of organisations including trade unions, pensioners’ organisations, tenants, and Friends of the Earth, who kindly provided a sound system for the day (full list below — thank you for coming!) And singer-songwriter Gary Jackson warmed us up to start the event with his rousing new song: “Heating or Eating”.
The day ended with the letters given in at Downing Street, a huge wreath laid at the cenotaph for this past year’s fallen fighting the cold, and a strong message to the Prime Minister who had begged for forgiveness when he lost his place in speaking to the CBI — No, Prime Minister, you will not be forgiven!
Fuel Poverty Action (FPA) and London Region National Pensioners Convention (NPC) were joined by TUC London East and South East region (TUC LESE), TSSA, CWU, UNISON retired members, NUJ 60+, Thames Valley NPC, South East NPC, Lambeth Pensioners Action Group, Southwark Pensioners Action Group, Women Against State Pension Inequality (WASPI) London and Scotland, Friends of the Earth, Camberwell and Peckham Labour, Southwark Group of Tenants Organisations.
You can read Ruth London’s speech from the event here. See below for photos from the event.
Join Fuel Poverty Action and National Pensioners Convention: 26 November 12pm, George V’s statue, Old Palace Yard Westminster
As always at this time of year, FPA will be joining with pensioners’ organisations to mark the release of statistics on “excess winter deaths”. Each year in the UK around 10,000 people die because they cannot afford to heat their homes. That figure is from before the pandemic and it’s likely to be still higher now: Covid and cold homes do not go well together. FPA will join with the National Pensioners Convention and speak at the event on 26 November to mark these tragic, desperate, and avoidable deaths.
We will demand action. There is no shortage of money to help us keep warm:
- Oil corporations, internationally, are returning exceptional profits on the spoils of the extra high prices we are paying. During COP26 FPA wrote to its President, Alok Sharma, demanding a windfall tax on this money — to be used to relieve fuel poverty.
- The UK Treasury could harvest as much as £100 million from VAT receipts on rising energy prices. Its ‘Carbon tax’ revenues could rise by £1bn in revenue to the Treasury, on top of £4bn already made this year.
- This spring, the government closed down early the £1.5bn Green Homes Grant scheme, which was supposed to help UK householders insulate our homes. But the National Audit Office found it was “botched” and collapsed after just six months. The money has not been replaced.
- 30 UK millionaires are asking for their billions to be used to support people who are struggling to survive. They have told the chancellor, “We know where you can find that money – tax wealth holders like us.”
- A wealth tax on the richest 1% of households in Britain – those with fortunes in the excess of £3.6m – could create at least an additional £70 billion a year — a huge sum, around the same as the US$100 bn a year that all the rich nations together claimed they couldn’t find to support frontline countries to adapt to climate change!
Within a few miles of the obscene wealth of private individuals who have profited from contracts and price hikes during the pandemic, are millions of UK families and pensioners going to bed hungry or shivering in the cold. Families are rationing gas, electricity, and heating, sometimes to an hour or less a day. Children are unable to study, or play. Parents don’t know how they will get through the winter. Almost every health condition is exacerbated by cold. And people who are old, disabled, homeless, or suffering from a long term illness, are at risk of death.
Deaths from fuel poverty in this wealthy country are an obscenity. They’re a result of deliberate policies on housing, fossil fuels, pensions, benefits, taxes, and wages. This cannot be allowed to stand.
JOIN THE PROTEST
Friday 26 November 2021, Midday. Please bring banners and publicise the event so that we have a good attendance. If you can help with a portable sound system, please let us know!
Assemble by George V’s statue at Old Palace Yard Westminster opposite the House of Lords. Then march to 10 Downing Street where a letter will be handed in.
Speakers include TUC President Sue Ferns, Lord Prem Sikka, and Ruth London from Fuel Poverty Action.
To contact NPC please use 020 8668 2840 / [email protected]
For the first time ever, we launched a Crowdfunder!
We are run by a small team of volunteers. In January, we brought on Maddy Winters – a campaigner with a decade of cold home experience, for ten hours a week at £15/hour. This underpins everything our wider group does unpaid. We will use your donations to extend this employment.
We are in more demand than ever. Over three million people in the UK live in fuel poverty and up to 140,000 households are being added each day to the list of families forced to choose between heating and eating.
Promote our crowdfunder in your networks – share the link: crowdfunder.co.uk/fuelpovertyaction, retweet us, share our Facebook post, with your own endorsement or click the links below:
The Winter Fuel Payment is a tax free payment of £100 – £300 paid each autumn to people aged over 66. It is a life-saver for many pensioners who are struggling to keep warm. But some people who get it don’t feel they need it, and want to pass it on. If that’s you, there are loads of ways to do that through charities (on the web, see “donate winter fuel payment”) — or you could consider giving all or part of it to FPA’s crowdfunder!
IF, HOWEVER, YOU ARE STRUGGLING TO KEEP THE HEAT ON, HERE ARE SOME SOURCES OF ADVICE AND HELP:
- Current rules governing pre-payment meters during Covid-19; credit meter users see here.
- Our Mini-Guide to rights if you’re in trouble with your supplier lists many other resources including Citizens Advice Extra Help Unit.
- You may qualify for fuel vouchers, through the Fuel Bank Foundation, CItizens Advice, your local authority or elsewhere.
The crisis you are in is not your fault. GET HELP!
Join us! Winter Deaths Protest on 26 November with FPA and National Pensioners Convention
As always at this time of year, FPA will be combining with pensioners’ organisations to mark the release of statistics on “excess winter deaths”, and the thousands who die each year because they can’t afford to heat their homes. The statistics are less reliable than ever this year, in the time of Covid-19, but the number of deaths is bound to be even greater: imagine having Covid in a cold home! FPA will join with the National Pensioners Convention and speak at the event on 26 November. If you’d like to do more to mark this day, and to highlight the pain and suffering of cold homes, even for those who do not die from them, let us know!
JOIN THE PROTEST
Friday 26 November 2021, Midday Assemble by George V’s statue at Old Palace Yard Westminster opposite the House of Lords. Then march to 10 Downing Street
Please bring banners and try and publicise locally so that we have a good attendance. Speakers invited include Frances O’Grady TUC, Lord Prem Sikka and Ruth London Fuel Poverty Action.
For further information please contact 020 8668 2840 / [email protected]
We turned 10! (And threw a party.)
For a whole decade we’ve been advising, campaigning, and joining with dozens of other organisations – from tenants and residents associations to climate campaigns – to organise for change. As well as supporting people in crisis, we will continue to press the government for real solutions: liveable incomes, affordable, climate-friendly energy, and safe, warm housing.
To celebrate this milestone, we got together on Zoom to share memories and play games. As well as look to the future. You can watch the event here.
Thank you to everyone who attended and made this such a special gathering.
Where is the money going?
The huge rise in energy prices this autumn follows on from a previous increase last April and there is another rise expected next spring. Millions of people do not know how in the world they will survive the winter, with household finances already stretched to breaking point and further cuts to benefits, pensions and public services. While the government has rowed back to a degree on the Universal Credit cut for people who are in waged work, the full £20 per week cut is in effect for mothers at home looking after young children, and people with coping with disabilities who cannot manage a waged job on top of that. (Both are working!)
Meanwhile oil companies have been making a killing in profits, and planning to invest their takings in dividends for shareholders and further investment in fossil fuel extraction, exploration and development — just as the world acknowledges that the climate is on a knife-edge, threatening everything we hold dear. FPA have been demanding resources for — quickly, safely, and accountably — making our homes energy efficient, and rebalancing the energy pricing system so that it is no longer those who have least, and who use least energy, who pay the highest price for what they need. That is now more urgent than ever.
In the middle of COP26 with two of our members up in Glasgow, FPA wrote to Alok Sharma demanding that the huge profits now being made by Big Oil should not be invested in shareholders pockets, or in further drilling for fossil fuels. Instead they should be used to relieve fuel poverty, and accomplish the urgent switch away from these unaffordable, unsustainable source of energy. We called for a swingeing windfall tax on the super-profits now rolling into the industry — and an end to subsidies from the public purse. According to the International Monetary Fund, governments spent $450bn in direct subsidies for the fossil fuel industry!
We have been on the news!
FPA has been called on continuously by the media and we have been happy to use this platform, ranging from the Financial Times and Women’s Hour, to small local papers, the Daily Express, the Mail, the Morning Star. We’ve had regular live appearances on Sky and other TV stations, were interviewed on LBC,and have reached further afield via Reuters, Bloomberg, and Euronews. We’ve done interviews with journalists and tv stations from France, the Netherlands, Japan and Korea as well as the UK and international agencies and publications like Reuters and Bloomberg. Another major part of our role has been helping to put journalists from the UK and round the world in touch with people in fuel poverty who want to speak out about their own situation and that of their families and neighbours, including FPA members like Diane.
We have been working with Insulate Britain and Action on Empty Homes
As well as publicly supporting the Insulate Britain campaign we have worked to make available to them the experience and perspectives accumulated in our 10 years of campaigning for insulation, emphasising the need for it to be safe, non-toxic, and non-flammable, for it to be installed in a way that is fully accountable to residents, and for the costs of insulation and of rising prices of fossil fuels to be borne by those responsible for climate change, not people struggling to pay their bills (contributions partly reflected in IB’s “Technical Summary“)
We have also highlighted the issue of insulation with the campaign against empty homes, with Ruth London speaking at Action on Empty Homes’ highly successful rally and day of action on 9 October, suggesting that owners of homes left empty should be required to undertake a deep retrofit — much easier while no one is living in the building! – and then make them available for residents of other homes being retrofitted with insulation and new heating systems to decant into while their homes are a building site. See below re another event coming up on 11 November.
Our many media appearances this autumn have helped call attention to the scandal of empty homes and the UK’s appallingly leaky, ill-repaired and poorly insulated housing.
We’re releasing a song! Can you help?
Calling all our supporters with links to the music industry – we need help releasing a Fuel Poverty themed single – written and recorded by one of our supporters! Can you help guide us to releasing a single? Get in touch on [email protected].
FPA is a longstanding member of the Right to Energy Coalition, based in Brussels, which has issued this declaration in preparation for COP 26 NGOs, trade unions and social justice groups call on world leaders to commit to a Right to Clean, Affordable Energy at COP26).
The Coalition has also been pressing for priority for people in fuel poverty in the EU’s “Renovation Wave”.
And it has been working out demands on energy pricing and taxes to relieve the devastating effects of rising gas prices while still not increasing state subsidies of fossil fuels. That last discussion in particular, FPA has played a major part in. It is ongoing. If you’d like to contribute to it, please let us know!
At the same time we’ve been working with others in the UK including notably the End Fuel Poverty Coalition, and SHAC (below).
Social Housing Action Campaign
PLEASE SUPPORT SHAC’S big UK Housing Awards Protest in Greenwich on 25 November. Or you might like to go inside instead?
“If you’re a bit strapped for cash, you only need £345 plus VAT for a seat in the standard zone, a three-course dinner, half a bottle of wine, and a reception drink upon arrival. £4,495 plus VAT on the other hand will get you …a magnum of chilled champagne on arrival, followed by 10 bottles of beer, 5 bottles of premium wine, a three-course dinner, premium chocolates gifts on each place setting.“
Together with people from Peabody, Clarion, OHG and many other so-called social housing providers,who have been organising and winning in their fight for acceptable housing, we’ll have more fun in the street!
23 November 5 – 6:30 pm online — we’ve been asked to pass on word of a free course of training on how to effectively engage with MPs.
25 November, in person, 5 pm in Greenwich — join us joining SHAC for their “biggest event of the year” — a protest at the hugely corrupt UK Housing Awards ceremony.
26 November, 12.0, Westminster, join National Pensioners Convention (NPC) and FPA to mark the release of statistics on “excess winter deaths”. Speakers include Frances O’Grady TUC and Lord Prem Sikka as well as ourselves.
FPA’s new Dossier published 3 April brings out in the open the sense of impunity, the buck-passing, and the dazzling incompetence that have made “home” a place of nightmares for tenants of a social landlord. It details tenants’ battle for affordable heat and accountability and how they have managed to win – so far – a reduction of their tariff by one half. It also explores the complexities of heat network (or “district heating”) pricing and the position of social housing tenants on a private, mostly leaseholder, estate.
With heat networks and housing developments like this one becoming more and more common, the new Dossier serves as a warning, a guide to needed changes, and a handbook for action for the growing number of residents affected by unaccountable heating and housing systems.
You can read the press release for the dossier below. For the full report see here.
Press Release (EMBARGOED till 00.00 4 April)
Fuel Poverty Action is today publishing a remarkable exposé showing how families have been left in the cold because their unaffordable heat network and their social housing tenancies have created a legal limbo. For their heating, they are tied to one supplier, but they have no control of prices, no contract, no legal rights, and no one to complain to. This crisis has been created by a toxic – but increasingly common – mix of unaccountable housing and unaccountable heating. The tenants have led a long fight for affordable warmth and against the odds, have won major price reductions.
Phoenix Works is a new build development in Tower Hamlets with 28 ”affordable rent” tenants housed by Peabody housing association(1). When they moved in, tenants “couldn’t believe” what their prepayment meters were consuming. Many simply could not pay the up to £250 a month required to keep warm. Some had to move out and stay with relatives, some got ill, some went deeply into debt. Meanwhile their landlord and heat provider passed the buck to each other, displaying a sense of impunity, and dazzling incompetence.
The tenants’ heat is provided by a “Heat Network”. Heat networks are like central heating for a whole estate, and are being heavily promoted and subsidised by the government on the grounds that they offer a low-carbon alternative(2). Customers of a Heat Network cannot switch, nor is there any price cap or, as yet, any regulation. Assessed as eligible for “affordable housing”, the ex-council tenants had no warning of the extra costs, and no heat contract. They could not even find out who was responsible for their heating and tariffs: the estate management, KFH, or their social landlord, Peabody?
Ms Lewis, who has led the fight for affordable heating at Phoenix Works says,
“Peabody can’t escape responsibility for allowing tenants to suffer. Some have had to choose between heating homes and feeding families during winter months, all because of the lack of information and accountability from the very beginning. Do we have to just put up and shut up with whatever charges KFH decide to throw at us? We would never have chosen to live this way had we been given the choice.”
Ruth London from FPA says,
“Cold kills. 10,000 people die each winter in the UK because they can’t afford to heat their homes. And that was the number before a respiratory pandemic!
Heat Networks are supposed to provide low carbon, low cost, reliable heat. But FPA work with residents in many such estates who are fighting huge bills, constant heating breakdowns, or both.The sheer unaccountability of both heating and housing management has never been more blatant than at Phoenix Works.”
With Fuel Poverty Action(3), tenants are calling for a public inquiry to uncover what has happened and what structural and legal changes are needed to prevent it happening anywhere again.
Tenants from Phoenix Works are available for interview. Also available are residents from other heat network estates in Tower Hamlets and all over London who are suffering from high prices or frequent outages, both of which can leave households without either heat or hot water.
As well as Fuel Poverty Action, the Phoenix Works tenants have won support from SHAC, who contributed to the dossier, from the Heat Networks team at BEIS ([email protected]), and from their MP, Apsana Begum.
For substantial coverage in The Times see HERE.
- New developments are required to set aside a proportion of flats for “affordable housing”. Rents in these lower standard apartments are up to 80% of market rates, which in some places, like London, can be extremely high, and tenants may face lower standards and “poor doors”. Most of the other residents are leaseholders.
- Heat networks pipe heat into homes from a communal gas boiler. Also known as “District Heating”, this system are said to save carbon emissions by being more efficient than gas boilers, by producing electricity at the same time as heat if using a central “Combined Heat and Power” boiler, and because they have the potential to use renewable or waste heat sources instead of combustion. But where systems are badly designed, installed, or maintained, residents can go cold, and carbon savings in practice can be nil.
- Fuel Poverty Action is a grassroots organisation started in 2011, which since 2017 has been supporting residents all over London who are organising for reliable and affordable heat from their heat networks. In 2017 we published Not Fit For Purpose, a report on the heat network on Myatts Field North, which is now being pressed into service again by residents there. Our many consultation responses on the issue can be found here.