Our letter to British Gas CEO Iain Conn demanding compensation for customers

Dear Iain Conn,

We are writing to ask for compensation, on behalf of the thousands of British Gas customers who have suffered from British Gas extortion and bullying. Complaints include:

  • forced imposition of prepayment key or card meters even against Ofgem rules
  • price discrimination against prepayment meter customers
  • all customers being charged what the Competition and Marketing Authority called “excessive prices”
  • persistent pressure on users of gas and electricity for money that they do not owe.

Meanwhile, you have pocketed £3 million last year, profits have risen by nearly 1/3i – and 15,000 people have died because they could not afford heating.ii

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