Keeping the heat and lights on is a major worry now for people who may be home all the time and may have lost income. The government and suppliers have agreed some help. You should not be disconnected — and there are also protections for people on prepayment meters.
- If you can’t get out to top up, or your emergency credit has run out CONTACT your energy supplier for help NOW. You can find their contact details online or on your bill.
- Your supplier can add credit to your account or sending you a pre-loaded card or key.
However, FPA are concerned that the agreement will still leave many people in the dark and cold (for the exact provisions see here and a summary at the bottom of the petition, below. So we’ve started a petition! Please SIGN and help circulate it as widely as you can.
The agreement between the government and the energy suppliers say that people struggling to top up prepayment key or card meters will be able to contact their suppliers to discuss ‘having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted.’ Others having difficulties with energy costs should also be supported by measures ‘which could include debt repayments and bill payments being reassessed, reduced or paused where necessary’.